How It Works
Place Your Order
After receiving your photo, we check to make sure your pet’s photo fits our photo upload guidelines so that we can make an excellent high-quality portrait for your pet.
With an approved photo, our expert designers carefully design your portrait using extreme attention to detail and the utmost care. We always review each design with our in-house quality check to make sure it captures every detail of your pet’s personality.
Once we’re happy with how your pet portrait looks, we send you a preview of your portrait for you to approve.
After you approve your pet’s portrait, we’ll ship your portraits to you!
Approve the Design
Don’t worry! You get to approve your portrait via email before we ship it to you.
If there’s anything you want to be changed on the portrait, just let us know within 2 days!
Once you love your portrait draft, we’ll send you the digital copy and ship the product(s) you ordered!
Delivery & Shipping
All orders receive a digital copy of their portraits via email.
For any products (coffee mugs, etc…), we have Standard or Express Delivery (when available) options. Shipping times depend on your location, but we expect…
Digital Download: 2 days
Standard: 5-10 business days.
Express: 3-6 business days.