How It Works

We do any animal! Our designers are very skilled, so if you send us a picture of your pet, we’ll be sure to make a beautiful portrait, no matter the species!

If you followed our photo guidelines, then yes your photo is very likely good enough to use in making your pet’s portrait.

• Close-up photos work best!
• Take a high-quality photo (iPhone, Android, or Digital Camera).
• Take your photo at eye-level with your pet.
• Take your photo in natural daylight and don’t use flash.
• Have your pet sit or stay still – make sure there’s no blur.
• Make sure all of the pet’s head is in the picture, including ears!

We have a team dedicated to checking photos as orders are placed. If there’s an issue with your photo, we’ll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It’s your responsibility to ensure that you are happy with the photo you provide.

We carefully make all of our designs by ourselves, never outsourcing work. Our portrait designs are made with expert attention to detail to make your pet’s portrait look like it’s in a museum.

We use a range of photo editing techniques, professional photo retouching as well as a number of complex brush strokes and blending processes to turn your original photo into a pet portrait. Our designers are experts in the field of digital retouching and making photos appear like museum-quality portraits.

Technically yes! We can put anyone’s face in a portrait just as well as an animal.

Of course!

In fact, we send you a copy of the portrait via email for you to approve before we move forward to making your portrait.

We allow you up to 3 revisions to make sure you’re happy with your design, but we 90% hit the mark on our first draft!

Returns – Since your portrait is custom-made for you, we cannot accept returns. We always ask for your approval on your portrait before we sent anything to you in the mail. In other words, just let us know exactly how you want your portrait, and it will show up at your door that way! 🙂

However, if your order comes damaged in the mail, please let us know by sending a picture of the damage. We’ll send another one as fast as we can at no additional cost to you.

Refunds – After you approve the draft portrait we send you in your email, we cannot accept refunds.

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express, and more. We also accept PayPal.

We always confirm with you before printing anything, so there’s no chance that you won’t love what comes to you in the mail or email! You also get 3 rounds of edits to make sure it’s exactly what you want.

Once your portrait is ready, we’ll notify you via email for you to approve the artwork. You have 2 days to either send us your edit requests or approve your portrait. If 2 days go by and we don’t hear from you, we’ll consider it approved and will proceed with sending you your physical product(s) (if ordered in addition to your digital download).

We’re proud to offer up to 3 revisions free of charge, so you can be confident you’ll love your portrait.

The frame sizes are:

• 8″ x 10″
  This is a favorite for those looking to gift a portrait. Note that our 8″ x 10″ has a slightly different height-to-width ratio than our other sizes and therefore your costume may not feature as much of the shoulder area as shown in the product photos on our product pages.
• 12″ x 16″
  A great mid-sized canvas that looks perfect in entrance halls, living spaces, bedrooms, and of course… above your pet’s bed!
• 18″ x 24″
  Our favorite size. This size is our original offering and is our consistent top seller to pet parents worldwide. You can’t fault this size, it’s a fantastic large print and you get to see the details of your portrait up close. We love this one!

All orders are shipped via USPS with tracking numbers and information and typically arrive within 7 business days of us completing your digital portrait.

You’ll receive the tracking number via email after we ship your order.

After you approve your portrait via the email we send to you, all orders receive a digital copy of their portraits via email.

For any products (framed portraits, coffee mugs, etc…), we have Standard or Express Delivery options. Shipping times depend on your location, but we expect…

USA

• Standard: 5-10 business days.
• Express: 3-6 business days.

Other Countries

• Standard: 7-14 business days.