Photo Guidelines

Follow the pet photo guidelines below.

If you aren't able to follow these steps exactly, don't worry!

  • We have a dedicated team that will check your order and photo to make sure it will turn out great!

  • If your photo doesn't meet our criteria, we'll let you know within 8 hours of receiving your order. We'll help you take a good photo.
  • Tips

    1. Close up photos work best! Take a high quality photo (iPhone, Android, or Digital Camera).

    2. Take your photo at eye-level with your pet. Take your photo in natural daylight and don't use flash.

    3. Have your pet sit or stay still - make sure there's no blur.

    4. Make sure all of the pet's head is in the picture, including ears!

    5. Match the direction of the model pet's head in the portrait you choose.

    Examples of Good Photos

    Want to know if your photo is good enough?

    Send us your pet's photo to [email protected] and we'll let you know if it meets our guidelines.