Refund Policy

Our Commitment

If your order arrives damaged, we can send you a replacement free of charge. We’ll need you to take pictures of the damage before we can send your replacement, and please contact us as soon as possible so we can get a replacement to you free of charge.

Before we ship any portraits to your address, we send you a digital copy for your approval. Please double-check the artwork before you approve it because we cannot offer refunds if you are unhappy with the design after it ships.

Order Cancellations

If you wish to cancel an order, contact us immediately.

We will accept all refund requests within 24 hours of placing your order.

Help Us Make Your Pet’s Portrait Great!

Please follow our photo guidelines to make sure your image is good enough quality for us to start making the portrait. If your image(s) is not good enough, we will contact you.

Want to check if your image meets our guidelines? Email your pet’s photo to for a free image quality check.