Shipping Policy

All orders generally take between 2-5 days to be designed, approved and shipped. This can be up to 10 days during busy periods. Our artists take their time to ensure your portrait is to the highest standard. Our double-check process takes time too, but it ensures that we only deliver high-quality work to you.

All orders are shipped and tracked. If you need your tracking number, please email us and we will send it to you as soon as possible.

Please note that once you approve your portrait via email and it has been shipped to you, we cannot accept refunds unless your portrait comes damaged in the mail.

Delivery Times 

  • USA – 7-10 working days
  • UK –  7-10 working days
  • Europe – 7-14 working days
  • Other Countries – 10-20 working days